Privacy Policy

Generated Privacy Notice – General Business

www.poplocal.io Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

Email: [email protected]

What Information We Collect, Use, and Why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
GPS location data

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Account information, including registration details

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Website and app user journey information

We collect or use the following information to making service request for suppliers to travel to your location for service delivery.

GPS location data

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Your data protection rights include:

Right of access – You have the right to ask us for copies of your personal information.
Right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Right to erasure – You have the right to ask us to delete your personal information.
Right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
Right to object to processing – You have the right to object to the processing of your personal data.
Right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our Lawful Bases for the Collection and Use of Your Data

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for making service requests for suppliers to travel to your location for service delivery are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where We Get Personal Information From

Directly from you.

How Long We Keep Information

We retain your information for 90 days so that you can recover your account if you wish. After 90days, your information is permanently deleted. And is not recoverable.

Who We Share Information With

Only the service providers who match the service/job request you have made can contact you, So that they can deliver the service as you have asked for.

How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint